최신 버전:
2024.2.0 설치 하는 안전
2024.2.0 설치 하는 안전
The Enterprise Service Management mobile app is the mobile version of Service Management Automation.
Through the Service Portal mode, end-users are provided with the following functionalities:
- Search service or support offerings, knowledge articles, and news
- Browse the service or support offerings
- Create new service or support requests
- Approve or deny request approvals or change approvals
- Accept or reject resolved requests
- Access Smart ticketing and Virtual Agent support
- Switch between different tenants
On the other hand, in agent mode, agent users can:
- Search for specific requests/incidents, CIs, people, and knowledge articles or news
- View the requests/tasks/incidents in my views
- Filter request/task/incident list based on criteria such as priority
- Update the detailed information of a request/task/incident
- Post comments to a request/task/incident
- Add solutions or suggested solutions to a request/incident
- View detailed Person records information and contact the person via provided phone number, email address, or location details
For comprehensive information on our latest release, please visit the OpenText online documentation:
- https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
- https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
- https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
NOTE: This software is dependent on connectivity with the OpenText Service Management Automation Suite. Activation of the mobile app may be accomplished by scanning a QR code from your company's Service Management Automation Service Portal website or by contacting your IT administrator for an activation URL.
개요
Enterprise Service Management 범주 비즈니스 Opentext개발한에서 Freeware 소프트웨어입니다.
Enterprise Service Management의 최신 버전은 2024-06-18에 발표 된 2024.2.0. 처음 2024-06-18에 데이터베이스에 추가 되었습니다.
다음 운영 체제에서 실행 되는 Enterprise Service Management: Android/iOS.
Enterprise Service Management 사용자 4 5 등급으로 평가 했다.
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