2024.2.0 Seguro para instalar
The Enterprise Service Management mobile app is the mobile version of Service Management Automation.
Through the Service Portal mode, end-users are provided with the following functionalities:
- Search service or support offerings, knowledge articles, and news
- Browse the service or support offerings
- Create new service or support requests
- Approve or deny request approvals or change approvals
- Accept or reject resolved requests
- Access Smart ticketing and Virtual Agent support
- Switch between different tenants
On the other hand, in agent mode, agent users can:
- Search for specific requests/incidents, CIs, people, and knowledge articles or news
- View the requests/tasks/incidents in my views
- Filter request/task/incident list based on criteria such as priority
- Update the detailed information of a request/task/incident
- Post comments to a request/task/incident
- Add solutions or suggested solutions to a request/incident
- View detailed Person records information and contact the person via provided phone number, email address, or location details
For comprehensive information on our latest release, please visit the OpenText online documentation:
- https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
- https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
- https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
NOTE: This software is dependent on connectivity with the OpenText Service Management Automation Suite. Activation of the mobile app may be accomplished by scanning a QR code from your company's Service Management Automation Service Portal website or by contacting your IT administrator for an activation URL.
Resumen
Enterprise Service Management es un software de Freeware en la categoría de Negocio desarrollado por Opentext.
La última versión de Enterprise Service Management es 2024.2.0, aparecido en 18/06/2024. Inicialmente fue agregado a nuestra base de datos en 18/06/2024.
Enterprise Service Management se ejecuta en los siguientes sistemas operativos: Android/iOS.
Los usuarios de Enterprise Service Management le dio una calificación de 4 fuera de 5 estrellas.
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