Enterprise Service Management 2024.2.0

Opentext – Freeware – Android iOS
out of 9 votes

Latest Version
2024.2.0 Safe to install

This is not a download form!

The UpdateStar program database is maintained by the users, for the users.
With your support, you can help all other users keep their software setup up-to-date. Fill out any fields that are incorrect or not up to date. We will check and evaluate your contribution as soon as possible.
Thank you for supporting UpdateStar!

Title:

Category:

Requirements:

Android

iOS

Windows

Mac

Linux

License:

Publisher:

Publisher URL:

Description:

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Through the Service Portal mode, end-users are provided with the following functionalities:
<ul>
 <li>Search service or support offerings, knowledge articles, and news</li>
 <li>Browse the service or support offerings</li>
 <li>Create new service or support requests</li>
 <li>Approve or deny request approvals or change approvals</li>
 <li>Accept or reject resolved requests</li>
 <li>Access Smart ticketing and Virtual Agent support</li>
 <li>Switch between different tenants</li>
</ul>

On the other hand, in agent mode, agent users can:
<ul>
 <li>Search for specific requests/incidents, CIs, people, and knowledge articles or news</li>
 <li>View the requests/tasks/incidents in my views</li>
 <li>Filter request/task/incident list based on criteria such as priority</li>
 <li>Update the detailed information of a request/task/incident</li>
 <li>Post comments to a request/task/incident</li>
 <li>Add solutions or suggested solutions to a request/incident</li>
 <li>View detailed Person records information and contact the person via provided phone number, email address, or location details</li>
</ul>

For comprehensive information on our latest release, please visit the OpenText online documentation:
<ul>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes</a></ol>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes</a></ol>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes</a></ol>
</ul>

NOTE: This software is dependent on connectivity with the OpenText Service Management Automation Suite. Activation of the mobile app may be accomplished by scanning a QR code from your company's Service Management Automation Service Portal website or by contacting your IT administrator for an activation URL.

Tags:

Short description:

Installed version unknown?

Current version:

Download URL:

Direct Download URL:

Buy URL:

Icon URL:

Screenshot 1 URL:

Screenshot 2 URL:

Screenshot 3 URL:

Screenshot 4 URL:

PAD file URL:

Comment:

Your email:

Newsletter:

Please enter your email address if we may contact you should we have questions regarding your contribution. We will never share your e-mail address with any third party.

Screenshots (Click to view larger)

Related products

Latest Version
2024.2.0

Secure and free downloads checked by UpdateStar

Stay up-to-date
with UpdateStar freeware.

Latest Reviews

	The Greedy Cave The Greedy Cave by AvalonGames Offers Deep Dungeon Exploration
	ASSOCIAÇÃO EVANGELIZAR ASSOCIAÇÃO EVANGELIZAR: Empowering Spiritual Communities with Innovative Technology
	Mijn Eetmeter Mijn Eetmeter: A Comprehensive Nutritional Tracking Tool
	Hijri and Gregorian Calendar Comprehensive Hijri and Gregorian Calendar Tool by Islamic SympaApps Inc.
	Lie Detector- Lie Test Scanner Innovative Lie Detector App Offers Fun and Engagement
	Tile Master, Matching Puzzle Tile Master: Addictive Matching Puzzle Fun

Most Popular Downloads

	UpdateStar Premium Edition Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
	Microsoft Visual C++ 2015 Redistributable Package Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
	Microsoft Edge A New Standard in Web Browsing
	Google Chrome Fast and Versatile Web Browser
	Microsoft Visual C++ 2010 Redistributable Essential Component for Running Visual C++ Applications
	Microsoft Update Health Tools Microsoft Update Health Tools: Ensure Your System is Always Up-to-Date!