Enterprise Service Management 2024.2.0

Opentext – Freeware – Android iOS
out of 9 votes

Latest Version
2024.2.0 Safe to install

This is not a download form!

The UpdateStar program database is maintained by the users, for the users.
With your support, you can help all other users keep their software setup up-to-date. Fill out any fields that are incorrect or not up to date. We will check and evaluate your contribution as soon as possible.
Thank you for supporting UpdateStar!

Title:

Category:

Requirements:

Android

iOS

Windows

Mac

Linux

License:

Publisher:

Publisher URL:

Description:

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Through the Service Portal mode, end-users are provided with the following functionalities:
<ul>
 <li>Search service or support offerings, knowledge articles, and news</li>
 <li>Browse the service or support offerings</li>
 <li>Create new service or support requests</li>
 <li>Approve or deny request approvals or change approvals</li>
 <li>Accept or reject resolved requests</li>
 <li>Access Smart ticketing and Virtual Agent support</li>
 <li>Switch between different tenants</li>
</ul>

On the other hand, in agent mode, agent users can:
<ul>
 <li>Search for specific requests/incidents, CIs, people, and knowledge articles or news</li>
 <li>View the requests/tasks/incidents in my views</li>
 <li>Filter request/task/incident list based on criteria such as priority</li>
 <li>Update the detailed information of a request/task/incident</li>
 <li>Post comments to a request/task/incident</li>
 <li>Add solutions or suggested solutions to a request/incident</li>
 <li>View detailed Person records information and contact the person via provided phone number, email address, or location details</li>
</ul>

For comprehensive information on our latest release, please visit the OpenText online documentation:
<ul>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes</a></ol>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes</a></ol>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes</a></ol>
</ul>

NOTE: This software is dependent on connectivity with the OpenText Service Management Automation Suite. Activation of the mobile app may be accomplished by scanning a QR code from your company's Service Management Automation Service Portal website or by contacting your IT administrator for an activation URL.

Tags:

Short description:

Installed version unknown?

Current version:

Download URL:

Direct Download URL:

Buy URL:

Icon URL:

Screenshot 1 URL:

Screenshot 2 URL:

Screenshot 3 URL:

Screenshot 4 URL:

PAD file URL:

Comment:

Your email:

Newsletter:

Please enter your email address if we may contact you should we have questions regarding your contribution. We will never share your e-mail address with any third party.

Screenshots (Click to view larger)

Related products

Latest Updates

Secure and free downloads checked by UpdateStar

Stay up-to-date
with UpdateStar freeware.

Latest News

	My Town : Fashion Show Dressup Unleash Your Inner Fashionista with My Town: Fashion Show Dressup!
	Origin Bank Streamlined Banking Experience with Origin Bank
	Les Mills Releases Boost Your Fitness Routine with Les Mills Releases
	PDF Hero - PDF Editor & Reader PDF Hero: A Comprehensive PDF Editor with User-Friendly Features
	Tape Measure light Precision Meets Convenience: Tape Measure Light by Marton Varga
	TIYA Connect with Friends and Family Effortlessly Using TIYA

Most Popular Downloads

	UpdateStar Premium Edition Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
	Microsoft Visual C++ 2015 Redistributable Package Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
	Microsoft Edge A New Standard in Web Browsing
	Google Chrome Fast and Versatile Web Browser
	Microsoft Visual C++ 2010 Redistributable Essential Component for Running Visual C++ Applications
	Microsoft Update Health Tools Microsoft Update Health Tools: Ensure Your System is Always Up-to-Date!