Enterprise Service Management 2024.2.0

Opentext – Freeware – Android iOS
aus 9 Bewertungen

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2024.2.0 Sicher

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The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Through the Service Portal mode, end-users are provided with the following functionalities:
<ul>
 <li>Search service or support offerings, knowledge articles, and news</li>
 <li>Browse the service or support offerings</li>
 <li>Create new service or support requests</li>
 <li>Approve or deny request approvals or change approvals</li>
 <li>Accept or reject resolved requests</li>
 <li>Access Smart ticketing and Virtual Agent support</li>
 <li>Switch between different tenants</li>
</ul>

On the other hand, in agent mode, agent users can:
<ul>
 <li>Search for specific requests/incidents, CIs, people, and knowledge articles or news</li>
 <li>View the requests/tasks/incidents in my views</li>
 <li>Filter request/task/incident list based on criteria such as priority</li>
 <li>Update the detailed information of a request/task/incident</li>
 <li>Post comments to a request/task/incident</li>
 <li>Add solutions or suggested solutions to a request/incident</li>
 <li>View detailed Person records information and contact the person via provided phone number, email address, or location details</li>
</ul>

For comprehensive information on our latest release, please visit the OpenText online documentation:
<ul>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes</a></ol>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes</a></ol>
 <ol><a href="https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes">https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes</a></ol>
</ul>

NOTE: This software is dependent on connectivity with the OpenText Service Management Automation Suite. Activation of the mobile app may be accomplished by scanning a QR code from your company's Service Management Automation Service Portal website or by contacting your IT administrator for an activation URL.

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