Enterprise Service Management 2024.2.0

Opentext – Freeware – Android iOS
out of 9 votes

Latest Version
2024.2.0 Safe to install

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Through the Service Portal mode, end-users are provided with the following functionalities:

Search service or support offerings, knowledge articles, and news
Browse the service or support offerings
Create new service or support requests
Approve or deny request approvals or change approvals
Accept or reject resolved requests
Access Smart ticketing and Virtual Agent support
Switch between different tenants

On the other hand, in agent mode, agent users can:

Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list based on criteria such as priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solutions or suggested solutions to a request/incident
View detailed Person records information and contact the person via provided phone number, email address, or location details

For comprehensive information on our latest release, please visit the OpenText online documentation:

NOTE: This software is dependent on connectivity with the OpenText Service Management Automation Suite. Activation of the mobile app may be accomplished by scanning a QR code from your company's Service Management Automation Service Portal website or by contacting your IT administrator for an activation URL.

Overview

Enterprise Service Management is a Freeware software in the category Business developed by Opentext.

The latest version of Enterprise Service Management is 2024.2.0, released on 06/18/2024. It was initially added to our database on 06/18/2024.

Enterprise Service Management runs on the following operating systems: Android/iOS.

Users of Enterprise Service Management gave it a rating of 4 out of 5 stars.

Screenshots (Click to view larger)

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Latest Version
2024.2.0

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