Enterprise Service Management 2024.2.0

Enterprise Service Management 2024.2.0

Opentext  ❘ Freeware
Android iOS
out of 9 votes
Latest Version
2024.2.0
Safe to install
VERY GOOD User Rating

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Through the Service Portal mode, end-users are provided with the following functionalities:

  • Search service or support offerings, knowledge articles, and news
  • Browse the service or support offerings
  • Create new service or support requests
  • Approve or deny request approvals or change approvals
  • Accept or reject resolved requests
  • Access Smart ticketing and Virtual Agent support
  • Switch between different tenants

On the other hand, in agent mode, agent users can:

  • Search for specific requests/incidents, CIs, people, and knowledge articles or news
  • View the requests/tasks/incidents in my views
  • Filter request/task/incident list based on criteria such as priority
  • Update the detailed information of a request/task/incident
  • Post comments to a request/task/incident
  • Add solutions or suggested solutions to a request/incident
  • View detailed Person records information and contact the person via provided phone number, email address, or location details

For comprehensive information on our latest release, please visit the OpenText online documentation:

    1. https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
    1. https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
    1. https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

NOTE: This software is dependent on connectivity with the OpenText Service Management Automation Suite. Activation of the mobile app may be accomplished by scanning a QR code from your company's Service Management Automation Service Portal website or by contacting your IT administrator for an activation URL.

Overview

Enterprise Service Management is a Freeware software in the category Business developed by Opentext.

The latest version of Enterprise Service Management is 2024.2.0, released on 06/18/2024. It was initially added to our database on 06/18/2024.

Enterprise Service Management runs on the following operating systems: Android/iOS.

Users of Enterprise Service Management gave it a rating of 4 out of 5 stars.

Screenshots (Click to view larger)

Related


Audi Media App

This application serves as a media information platform designed specifically for automotive journalists. The registration approval for app usage is under the discretion of Audi India.

Expensya: Spend Management

Expensya, the Business Spend platform, is a web and mobile solution that digitizes and simplifies business expense management. It streamlines expense reports, business travel expenditure, remote working expenses, and more.

Le Blanc Spa Resorts

Luxury Redefined at Le Blanc Spa Resorts

Natrium - NANO Wallet

Natrium is a wallet designed for the NANO cryptocurrency that offers exceptional speed, reliability, and security. This wallet has undergone a comprehensive audit by Red4Sec, a reputable security firm specializing in cryptocurrency and …

Receipt & Invoice

Streamline Your Business Finances with Receipt & Invoice by NF-Solutions

STEL Order: ERP Invoice maker

Streamline Your Billing with STEL Order's ERP Invoice Maker
Secure and free downloads checked by UpdateStar

Stay up-to-date
with UpdateStar freeware.

Latest Reviews

Intel(R) Dynamic Tuning Technology Intel(R) Dynamic Tuning Technology
Intel's Dynamic Tuning Technology Optimizes Performance and Efficiency
N Native Instruments Una Corda
Native Instruments Una Corda: A Unique Sample Library for Soft Piano Tones
H Hybrid Mark Knight Expansion
Hybrid Mark Knight Expansion by AIR Music Tech GmbH Review
H Helper-Equalizer
Helper-Equalizer: Versatile Audio Tool for Custom Sound Tuning
H Helper-Saturator
Helper-Saturator: A Promising Tool for Saturation Enhancement
R Ravage Lite
Ravage Lite: A Lightweight Audio Enhancement App
UpdateStar Premium Edition UpdateStar Premium Edition
Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
Microsoft Edge Microsoft Edge
A New Standard in Web Browsing
Google Chrome Google Chrome
Fast and Versatile Web Browser
Microsoft Visual C++ 2015 Redistributable Package Microsoft Visual C++ 2015 Redistributable Package
Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
Microsoft Visual C++ 2010 Redistributable Microsoft Visual C++ 2010 Redistributable
Essential Component for Running Visual C++ Applications
Microsoft OneDrive Microsoft OneDrive
Streamline Your File Management with Microsoft OneDrive

Latest Updates


PumpKIN 2.7.2

Effortlessly Manage Your Cryptocurrency with PumpKIN

Emoji Puzzle: Guess The Emoji 1.2

Can You Guess the Emoji? This game features over 2000 challenging emoji puzzles designed to test your comprehension and observational skills.

Rádio Táxi Corporativo 24.10.01

Rádio Táxi Fortaleza is a straightforward and user-friendly application that facilitates the process of requesting and scheduling taxi rides.

Spot the Dog: Hidden Objects! 1.0.4

Find It Out - Catch ’Em All This hidden object puzzle game offers players an engaging experience centered around locating lost puppies in various themed environments.

Class 9 Science Notes 1.0.6

The Class 9 Science Notes offer a comprehensive overview tailored to meet students' academic requirements. These notes encompass a variety of resources including multiple-choice questions, NCERT textbook references, detailed …

Qontak Chat 2.41.0

This application facilitates direct communication with customers while enhancing productivity across various locations and times.